Terms of Use and Account Conditions

These terms apply from the moment you register with FS Casino (“we”, “us”). By registering you confirm that you have read them.

1. Account holder

1.1 Age

You must be 18 or older, or of the age of majority in your country if that is higher.

1.2 Details

You must give your real name, date of birth, address and e-mail address, keep them current and accept that we may verify them.

1.3 One account

Each person may hold one account. We may close duplicate accounts and restrict their balances.

1.4 Login

You are responsible for the use of your login and must tell us at once if you suspect unauthorised access.

2. Funds and payments

2.1 Ownership

Deposits and withdrawals must use payment methods in your own name.

2.2 Withdrawal route

We pay withdrawals, as a rule, to the method used for the deposit.

2.3 Verification

We ask for an identity document, proof of address and, where needed, confirmation of the payment method before the first withdrawal. We may hold withdrawals until verification is complete.

2.4 Limits and times

The cashier shows minimum amounts and processing times for each method before you confirm.

2.5 Cryptocurrency

You must send the coin on the network shown in the cashier. We cannot recover a transfer sent on another network.

3. Welcome package

3.1 Stages

3.2 Conditions

Wagering is 40x on bonus funds and 30x on free-spin winnings. Each stage lasts five days, and no promo code is required.

3.3 Excluded games

Crash games do not count towards wagering. The bonus terms show how other categories count.

3.4 Expiry

If the five days pass before wagering is complete, the bonus and the winnings from it are removed. Funds you deposited remain.

3.5 Withdrawal of offers

We may withdraw an offer for future players at any time. An activated offer stays subject to the conditions shown at activation.

4. Conduct and sanctions

4.1 Not permitted

You must not use another person’s account or payment method, play with automated tools or use the site for unlawful purposes.

4.2 Our response

If these rules are broken we may suspend or close the account, remove bonuses and winnings obtained through the breach and withhold funds where the law allows.

5. Play limits

5.1 Tools

We provide deposit limits, a cool-off period and self-exclusion.

5.2 Requests

When you ask us to apply a restriction, we act on it as soon as we can.

6. Our responsibility

6.1 Service

We aim to keep the site available but cannot promise uninterrupted access.

6.2 Limits of liability

We are not liable for losses arising from your play, for faults in networks or devices we do not control, or for events beyond our reasonable control.

6.3 Third parties

Payment providers apply their own terms and fees. We do not control sites to which ours may link.

7. Complaints

7.1 How to complain

Write to [email protected] with the account e-mail, the date, the amount and a description.

7.2 Our reply

We review each complaint and reply to the address from which it was sent. Where you disagree with one of our records, send supporting documents with the complaint.

8. Inactive accounts

8.1 Inactivity

An account that has not been used for a long period may be marked inactive. We write to the registered e-mail address before we restrict it.

8.2 Balance

You may ask for a balance on an inactive account to be returned to a method in your name, after verification.

9. Changes and closing

9.1 Changes

We may change these terms. Continued use after a change means acceptance.

9.2 Closing

You may ask us to close your account at any time. We may close it where these terms or the law require it.

9.3 Effect of closing

Closing does not remove obligations that arose before it, and we keep the records that the law requires us to keep.

9.4 Language

These terms are written in English, and the English text prevails over any translation.

10. Records and notices

10.1 Notices

We send notices about your account to the registered e-mail address, which you must keep current.

10.2 Records

Our records of transactions and communications are evidence of what occurred unless you show them to be wrong.

10.3 Documents

If you disagree with a record, send supporting documents so that we can review it.

11. Other offers

11.1 Conditions at activation

The conditions of any offer other than the welcome package are those shown in the Bonuses section when you activate it.

11.2 Interpretation

Where a bonus condition is unclear, we read it in the manner most reasonable for the player and explain our reading in writing on request.

12. Data and communications

12.1 Personal data

We process personal data as described in our privacy notice.

12.2 Recording

We may keep live chat conversations and e-mails so that we can answer and review a matter.

12.3 Notices to us

A notice to us is valid when it reaches [email protected] from the registered e-mail address, or when it is sent through live chat from the logged-in account.

12.4 Where to send questions

Questions about these terms go to [email protected].