How We Support Responsible Play
At FS Casino we regard gambling as paid entertainment for adults. It has a cost and a real risk of loss, and it is never a way to earn money or recover earlier losses.
1. Principles
1.1 Adults only
We admit only persons aged 18 or older and verify age.
1.2 Informed play
We state the conditions of every offer before payment, so that a player can decide without pressure.
1.3 No credit
We do not extend credit, and we do not encourage a player to deposit again after a loss.
1.4 Confidentiality
We treat enquiries about gambling problems as confidential.
2. Warning signs
2.1 Behaviour
Harmful play usually shows in behaviour before it shows in the balance:
- deposits larger than planned;
- playing to win back a loss;
- borrowing, or using money meant for bills;
- hiding time or sums spent;
- irritability when not playing;
- sessions that grow longer without a decision.
2.2 Reading the signs
One sign is a reason to pause. Several together are a reason to stop and seek help.
3. Tools in the account
3.1 The tools
| Tool | Effect |
|---|---|
| Deposit limit | Caps what you can pay in over a chosen period |
| Cool-off period | Blocks play for a short period you choose |
| Self-exclusion | Closes access for a longer period or permanently |
3.2 How to set them
Open the account settings or ask our support team through live chat. We recommend that a request to raise a limit is considered carefully and never made during or just after a session.
3.3 Our side
We do not send promotional messages to a player who has applied a cool-off period or self-exclusion.
4. A budget before the first deposit
4.1 Steps
- Decide an amount you can lose without effect on rent, food, savings or debts.
- Enter it as a deposit limit before you play.
- Decide the length of the session in advance.
- Stop when either is reached.
4.2 Bonuses
Wagering conditions ask a player to place many stakes in a short time. Take a bonus only if you accept the amount of play it requires, and remember that you may decline it. A deposit without a bonus carries no wagering.
5. Breaks and exclusion
5.1 Choosing
A cool-off period suits a wish for distance of some days. Self-exclusion suits a player who cannot control play.
5.2 Applying
Tell our support team in writing at [email protected], giving the account e-mail.
5.3 After the decision
Remove saved logins, unsubscribe from promotional messages and tell someone you trust.
6. Protection outside the casino
6.1 Bank and device
Many banks allow a block on gambling payments. Blocking software can be installed on a phone or computer, and removing saved card details adds a pause before each payment.
6.2 Notifications
Turn off notifications from gambling sites so that play stays a decision.
7. Minors
7.1 Access
Persons under 18 must not gamble. Keep your login private, use a screen lock and install parental filtering software if children use your devices.
7.2 Reports
If you know that a minor has used an account, tell us and we will close it.
8. Help for others
8.1 Speaking
If a relative or friend appears to be affected, speak calmly and without accusation, and offer to look for support together.
8.2 Money
Do not lend money to cover gambling debts or losses.
9. Independent support
9.1 Organisations
Free, confidential support is offered by independent organisations, among them Gamblers Anonymous and Gambling Therapy, an online service with advice and chat in several languages.
9.2 Other help
A doctor or a debt adviser can also help. If your life is at risk, call the emergency number in your country at once.
9.3 Contact with us
Write to [email protected] or open live chat. Gambling is not a treatment for stress or low mood, and play used to escape such feelings tends to grow.
10. Time and devices
10.1 Phones
A phone is within reach at every hour, so set a limit or a break before you play and keep sessions to the length you decided.
10.2 Signals
If you notice that you open the site without having decided to play, remove the shortcut from your home screen and add a block through your phone settings.
11. Supporting a decision to stop
11.1 Writing it down
A decision is easier to keep when it is written down. Note the date, the reason and the person you will tell.
11.2 Stages
| Step | Action |
|---|---|
| Day one | Apply a cool-off period or self-exclusion |
| First week | Remove saved cards and shortcuts |
| First month | Review the spending that was freed |
12. Review of this policy
12.1 Updates
We review this policy when our tools or the law change, and we publish the new version on the same page.
12.2 Your comments
If you think a tool is missing or unclear, write to [email protected]. We read every message and consider it when we revise the policy.
12.3 Limits of our role
This document describes tools that exist in the account today, and it does not promise tools that we do not offer.
We provide tools and information. We do not provide medical or psychological advice, and for that reason we direct players to the independent services named above.