Your Data Across the Life of an Account
Effective date: 7 October 2026. FS Casino (“we”, “us”) decides why and how the personal data on our site is processed. This notice follows an account from sign-up to closure, because the data we hold depends on the stage the account has reached.
At sign-up
We receive your e-mail address, password, account currency, name, date of birth and address. We use them to open the account, confirm the e-mail address and check that you are 18 or older. The legal ground is the agreement that you enter into by registering and our duty to verify age.
While you play
Our servers record the device type, browser, IP address and the pages and games you open. We use this technical data to run the site, to detect unusual access and duplicate accounts, and to keep sessions secure. Our legitimate interest in security is the ground for this use.
When you pay
For deposits and withdrawals we process the payment method, the amount, the date and the name on the method. We do not ask for full card numbers by e-mail or chat. Payment providers receive the data they need to carry out the transaction.
When you verify
Before the first withdrawal we ask for an identity document and proof of address, and sometimes for confirmation of a payment method. We use these files only to confirm identity, age, residence and ownership of the payment method. Legal obligations are the ground for this check.
When you write to us
If you use live chat or write to [email protected], we keep the conversation so that we can answer and review the matter later. Please do not include passwords or full card numbers.
Cookies and similar technology
| Type | Purpose | Your choice |
|---|---|---|
| Necessary | Keep you signed in, protect the session, remember cashier choices | Cannot be switched off without breaking the site |
| Measurement | Show how the site is used | Refuse or withdraw in browser settings or the cookie choices on the site |
Who processes data with us
Payment providers, verification services and technical suppliers receive the data they need for their task and no more. We disclose data to a public authority only where the law requires it. We do not sell personal data. Some providers may process data outside your country, and where that happens we require the protection that the applicable law demands.
How long we keep it
We keep account data while the account is open and afterwards for as long as the law requires records to be kept, for example payment records and the results of identity checks. Messages are kept as long as needed to resolve the matter and to protect our legal position. A deletion request is assessed against those duties, and we tell you what we have deleted and what we must keep.
Your rights
You may ask for access to your data, correction, deletion, restriction, a portable copy, and you may object to certain processing. State the account e-mail address, the right you wish to use and the data concerned, and write to [email protected]. We answer without undue delay and may ask you to confirm your identity first. You may also complain to the data protection authority in your country.
Automated checks
We use automated tools to spot unusual access, duplicate accounts and payment misuse. A decision to close an account or hold a withdrawal on these grounds is reviewed by a member of our staff on request.
Minors
Our services are for persons aged 18 or older. We do not knowingly collect data from minors, and we close an account if we learn that a minor has registered.
Security
We encrypt data in transit and limit access to the staff who need it. Choose a password that you use nowhere else and do not share it.
What we hold, by category
- Identity data: name, date of birth, address, copies of documents.
- Contact data: e-mail address and the content of messages to us.
- Payment data: method, amount, date and the name on the method.
- Technical data: device, browser, IP address and pages opened.
Closing the account
You may ask us to close your account. We then stop processing data that the account no longer needs. Some records, such as payment records and identity checks, are kept for the period the law requires, even after closure.
Contacting us about data
State the account e-mail address, the right you wish to use and the data concerned, and write to [email protected]. We never ask for a password in such messages.
Where this notice applies
The notice covers personal data collected through the FS Casino site, live chat and the e-mail address named above. Third-party sites that you reach from ours have their own notices, which we do not control.
Why we do not ask for more
We ask only for data that serves a stated purpose. A field that has no purpose in opening the account, checking the player, processing a payment or answering a message is not part of our forms. If we introduce a new purpose, we update this notice before we use the data for it, and the effective date at the top changes.
Choices you can make
You may decline optional cookies, ask us to stop promotional messages at any time, request a copy of your data and ask us to correct details that have changed. A request is free of charge unless it is manifestly unfounded or excessive, in which case we explain our position in writing.
Revisions
We may update this notice. The effective date at the top shows the version in force.