The Casino Behind This Name
FS Casino is an online casino and sportsbook for adult players. We run both products on a single account with a shared balance, and we put the terms of that account in writing before a player pays anything.
Scope of the service
| Product | What it covers | Where it sits in the account |
|---|---|---|
| Casino lobby | Slots, live tables, crash games | Same balance |
| Sportsbook | Pre-match and live betting | Same balance |
| Welcome package | Four deposit stages | Bonuses section |
| Cashier | Deposits and withdrawals | Same account, one currency |
The lobby holds more than 7,000 games from over 70 providers. We do not publish a store application; the site runs in a mobile browser and can be placed on a phone’s home screen.
What we promise players
- Terms are shown before payment, in the Bonuses section and in the cashier.
- Withdrawals go to payment methods in the player’s own name.
- We ask for no password, no full card number and no security code, ever.
- Support answers by live chat at any hour and by e-mail.
- Limits, a cool-off period and self-exclusion are available in the account.
What we ask of players
- Be 18 or older and give details that match your identity document.
- Keep one account and use only payment methods that belong to you.
- Complete identity verification before the first withdrawal.
- Keep the login private.
We may close an account or hold a balance where these conditions are broken and the law allows it.
From opening to payout
A player registers with an e-mail address, a password, a currency and personal details. After confirming the e-mail address, the player may deposit. The welcome package is chosen in the Bonuses section before the payment is made. Documents are requested at the first withdrawal, and the payout normally follows the route of the deposit. Each step has a reason: age and identity first, then the payment method, then the bonus conditions, if a bonus is active.
Offers we put in writing
The welcome package has four stages with minimum deposits of €5, €10, €10 and €15. The matches are 100%, 110%, 120% and 150%, each up to €250, with 70, 90, 100 and 140 free spins. Wagering is 40x on bonus funds and 30x on free-spin winnings, and each stage runs for five days. No promo code is used. Crash games such as Aviator and JetX do not count towards wagering. Other promotions, among them a Monday cashback, are described in the Bonuses section while they are active, and the account shows the final conditions.
Standards for the cashier
The same rules apply to every payment, small or large. The method must belong to the account holder, the amount must lie within the limits the cashier shows for that method, and the withdrawal follows the deposit route as a rule. If we cause a delay, we explain it.
| Rule | Reason |
|---|---|
| Method in the player’s name | Protects the owner of the money |
| Withdrawal to the deposit route | Prevents misdirected payments |
| Verification before the first withdrawal | Confirms identity and age |
Responsible gambling in our service
We treat gambling as an adult pastime with a real risk of loss. Deposit limits, a cool-off period and self-exclusion sit in the account, and our team helps a player set them on request. The policy that describes these tools in full is a separate document.
What we never do
- We never ask for a password, a full card number or a security code.
- We never accept a payment from a person other than the account holder.
- We never send installation files, since we offer no store application.
- We never describe an offer that the Bonuses section does not show.
Age and identity checks
We verify that every player is an adult and that the person behind an account is the person named on it. We do this by comparing the details on the account with an identity document and a proof of address, and by comparing the name on the payment method with the name on the account. We keep the checks proportionate: the files we ask for are the files the check needs, and we use them for that purpose alone.
Support and what we need from you
Live chat is our fastest route for a stalled payment, a missing bonus or a rejected document. E-mail to [email protected] suits longer matters and documents. A first message that carries the account e-mail address, the date and method of the payment and a screenshot allows our team to find the record without further questions. Our reply says what we checked, what is missing and what happens next.
When we make a mistake
A player who believes we have made an error writes to [email protected] with the account e-mail, the date, the amount and a description. We review the matter, answer to the sender’s address and correct our records if the complaint is right. Where a value on a description page differs from the account, the account is correct and we amend the description.
Changes to this description
Offers, limits and payment methods change. The Bonuses section and the cashier always show the current values. We revise this description when our services change.